About NCM

NCM - your partners in printer repair & maintenance......

At NCM we have many years of experience in supporting clients from blue chip clients, through to smaller businesses, local authorities, educational organisations and the third sector with their service requirements for their printers...

Our UK-leading support ensures quality of service delivery, improved uptime and network availability, increased operational efficiency and reduced costs.

With support services across all major technology platforms, networks and vendors, NCM ensure fast resolution time through our field-based technical teams.

NCM include a number of famous retail brands as customers including the Dixons Retail Group, John Lewis and Waitrose, Debenhams, Marks & Spencer, WH Smith, B&Q and Halfords. In the financial services arena we have many customers including Nationwide. NCM work airside in many UK airports and support a number of large police forces, as well as the London Fire Brigade.


Our team

NCM have a team of over 70 engineers based strategically around the UK and Eire allowing us to offer an on site service at any location from the North of Scotland through to the South coast of England. Our engineers are all CRB and Security checked as required by many of our customers. NCM engineers are all highly trained and between them have achieved hundreds of accreditations from all the main printer manufacturers including Lexmark, Hewlett Packard, Canon, Samsung, Epson, Dell and Xerox. Engineers have their own flight kits of commonly used parts for all devices under contract with us, allowing for a first time fix rate in excess of 97% on a next business day standard SLA. For security all company vehicles are tracked via GPS.


Our service

The NCM service proposition is provided as a “white box” product meaning that our engineers do not carry any branding from a specific manufacturer allowing us to support multi vendor print solutions on any site or sites. Our services are available on a fixed price contractual basis to cover all parts and labour, or an ad hoc time and materials arrangement.


You’re in good company...

Our end user client list includes Waitrose, John Lewis, Debenhams, Marks and Spencer, PC World, Currys, B&Q, WH Smith, Halfords, Metropolitan Police, London Fire and Rescue, Network Rail, Nationwide Building Society, and The Money Shop. We also work airside in all the main UK airports. Quality - Assured.


Contact NCM to find out what we could do for you...

To find out how NCM can offer you a new approach to your in-house document printing requirements - keeping your organisation's printers running to maximise return in investment and minimise waste, email us now at [email protected] or call us on 08000 928 001


Quality - Assured.

ISO-2NCM’s commitment in gaining the ISO 9001 Quality Standard demonstrates our commitment to delivering the highest possible standards to all our customers.