At NCM we have many years of experience in supporting blue chip clients with their service requirements for their fleet of printers.
NCM include a number of famous retail brands as customers including the Dixons Retail Group, John Lewis and Waitrose, Debenhams, Marks and Spencer, WH Smith, B&Q and Halfords. In the financial services arena we have many customers including Nationwide. NCM work airside in most of the UK airports and support a number of large police forces, as well as the London Fire Brigade.
The experienced team at NCM allow them to look after all of the well known brands of printer in use today, including the full range of printers and multi function printers from Lexmark, Hewlett Packard, Canon, Samsung, Epson, Ricoh and Konica Minolta. We also support brands such as Zebra, Intermec, Tally and Fargo for specialist print requirements like handheld printing or cheque and passbook printing.
NCM can achieve any Service Level Agreement (SLA) that you require, including 24/7 coverage 365 days per year with a 4 hour response time. Typically, most customers require a Next Business Day (NBD) service to support their teams. Each month NCM are "mystery shopped" by an independent monitoring agency following our service calls to ensure customer satisfaction across the whole service experience. These calls assess the engineers technical competence, the professionalism of the engineer and the help desk experience, if we met the expected timing or SLA of the call, and customers are asked to give a rating on their overall opinion of the experience. Our scores in all areas average over 95% showing that NCM deliver excellence in service.
NCM's engineers are constantly updating their skills with manufacturer led training to ensure we are able to meet changing needs and new technologies. Conversely, NCM's experienced team specialise in maintaining and servicing equipment that may be near "end of life" allowing customers to gain added value from older equipment without the need for reinvestment. Some of the devices that NCM service are in excess of twelve years old.