Keeping your printers running...
At NCM we have many years of experience in supporting clients from blue chip clients, through to smaller businesses, local authorities, educational organisations and the third sector with their service requirements for their printers...
Our UK leading support ensures quality of service delivery, improved uptime and network availability, increased operational efficiency and reduced costs. With IT support services across all major technology platforms, networks and vendors, NCM ensure fast resolution time through their field–based technical teams.
NCM's IT maintenance services are managed and delivered through a single point of contact in our 24/7 global technical assistance centre. Our wide network of experienced field engineers are on hand, 24/7, to provide an efficient and responsive multi-vendor support solution for our channel partners and their end-user customers.
Our services include:
- UK, Ireland and mainland Europe coverage
- A dedicated Service Desk Analyst as a customer’s single point of contact
- Network & server support
- Guaranteed response within defined service level agreement
- Nationwide spares locations
- Large network of skilled and accredited field based engineers
- 24/7 Service Desk and call logging facility
- Service Delivery Management
- Remote and onsite trouble shooting services
- ISO 9001 certified
NCM can achieve any Service Level Agreement (SLA) that you require, including 24/7 coverage 365 days per year with a 4 hour response time. Typically, most customers require a Next Business Day (NBD) service to support their teams.
NCM’s engineers are constantly updating their skills with manufacturer led training to ensure we are able to meet changing needs and new technologies. Conversely, NCM’s experienced team specialise in maintaining and servicing equipment that may be near “end of life” allowing customers to gain added value from older equipment without the need for reinvestment. Some of the devices that NCM service are in excess of twelve years old.
To find out how NCM can offer you a new approach to your in-house document printing requirements - keeping your business printers running to maximise return in investment and minimise waste, email us now at [email protected] or call us on 08000 928 001